Sync not working

Sync issues are usually one of two things: the second device/client is not signed into the same Unimatrix account, or it is using a stale cached list and simply needs a refresh.

In the dashboard or a client, try explicitly listing or searching for the memory rather than relying on a cached sidebar — this forces a fresh fetch.

If you were offline when a memory was saved (e.g. via a local Ollama-backed client), it syncs the next time that device reconnects — it is not instantly available elsewhere until that sync completes.

Persistent sync problems across all devices may indicate an account-level issue — contact support with the approximate time the memory was saved and which client created it.