Troubleshooting
Memory not saving
What to check when a memory save appears to fail.
Check your account plan limits — Free accounts are capped at 1,000 memories; once you hit that limit, new saves will fail until you upgrade or free up space.
Confirm your encryption password is set and unlocked for the current session; some clients require re-entering it after long periods of inactivity before they can encrypt new content.
For MCP clients, check the tool call actually completed — ask your assistant to confirm the memory was stored, or check the dashboard directly, since a client can sometimes report success without the request having reached the server (e.g. on a flaky connection).
If a specific memory consistently fails, check its size — each memory is capped at 50KB of encrypted text; very large pastes should be split into multiple memories.
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