When a template would read as cold and make it worse.
A customer is frustrated about [issue]. Draft a response that acknowledges the frustration, explains what happened without making excuses, and states the next step with a timeframe. Match this tone: [describe].
Anything in square brackets is meant to be replaced. The builder turns those into fields you can type into.
Tired of re-pasting the same context into every new chat? That is what the Unimatrix MCP server is for.